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Heating System Failed? Who's Fault Is It?

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One of the least understood parts of a home from an owner's perspective is the heating system. This is largely because if you have central heating, you will likely have specialized people to ensure that it is regularly maintained. Like an automobile, any warranty is normally contingent upon the owner showing records of that maintenance. Maintaining it yourself without qualifications merely raises the bar from the manufacturer's or installer's representatives point of view.

Fortunately, if it does fail and you have good records, you can rely upon them in conjunction with the people that are providing you an estimate on repair or replacement in order to try and find the root cause of the problem.

Here are some tips on determining what went wrong so that you can ensure that the system is covered if it qualifies for coverage

If you have a homeowner's warranty that covers heating systems

Ensure that your record of maintenance meets the minimum requirements with regards to the policy that you have. If it does, contact the warranty customer service people and file a claim.

If you have a manufacturer's or installer's warranty

Follow much the same procedure and then find an experienced professional heating repair firm that will write you an estimate that includes their opinion of why the heating system failed. If it is covered by the warranty, then use the warranty to file a claim.

If you do not have a warranty

In this type of circumstance, if you do not have a background in heating design, it could be difficult to do to much troubleshooting on your own. Instead, it might be better to contact an experienced professional heating repair firm as mentioned above and get their opinion on why the system failed. If it is a major problem and the system needs to be replaced, then you might consider taking their findings to an outside expert to have them provide you with a paid second opinion. Most outside heating experts serve as expert witnesses in court and when they are working for their client, they are impartial and do not serve the interests of the manufacturer or the installer.

Regardless of the outcome, in that circumstance, you will likely learn more about heating systems than you probably ever had as a result of your conversations with them. If a manufacturer part was deemed to be potentially faulty, you can check to see if it has ever been recalled and if repairs were made to it online. If the expert points out ducting or assembly that was done incorrectly as the reason for your system failure, you can document it so that you can approach a representative of the installer.

Keep in mind that oftentimes, the results of any check into why the heating system failed will turn up a couple of percentages: one that points out the major reason it failed and another that highlights wear and tear or other minor reasons that impacted the system over time. These percentages can be helpful when it comes to deciding how to proceed.

Another frequent occurrence is that the system does not need to be replaced, but a part does. In this circumstance, if the qualified repair firm has provided you with that estimate, you can follow through with either the manufacturer or the installer while utilizing the repair person to make the necessary repairs.

Overall, it is never a good day when your heating system fails. By using repair experts in your community to help you determine why it did fail, you will likely save time and money.

Charlie Teschner started MESA Plumbing, Heating, and Cooling in 1982. Charlie has a journeyman and master plumber’s license. He was raised with a strong work ethic and he now applies those values to tasks such as Longmont, CO heating repair.

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